About Us

The MSPA is the largest professional trade association dedicated to improving service quality using anonymous resources. With several hundred member companies worldwide, our diverse membership includes marketing research and merchandising companies, private investigation firms, training organizations and companies that specialize in providing mystery shopping services. Our member companies work with their clients to establish mechanisms to measure and improve levels of service.

To search for an MSPA member to conduct mystery shopping for your company, visit this link: Search for Mystery Shopping Provider